Refund policy

At Nora & Co. Pet Care, the health, safety, and quality of our products are important to us. Due to the nature of pet treats, grooming, wellness, and personal-care products, all sales are final and we do not accept returns, exchanges, or refunds for change of mind, preference, sizing, or products that are no longer wanted.

Please review product descriptions, ingredients, sizing, and order details carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible after delivery. Include your order number, a description of the issue, and clear photographs of the item and packaging.

We will review eligible claims individually and, when appropriate, arrange a replacement, store credit, or refund.

Order Cancellations

Orders begin processing shortly after they are placed. Because our fulfillment process may begin quickly, we cannot guarantee that an order can be changed or canceled after purchase.

If you notice an error in your order, contact us immediately. We will try to assist before fulfillment begins, but changes and cancellations are not guaranteed.

Shipping Issues

Nora & Co. Pet Care is not responsible for delivery delays outside our reasonable control. If tracking indicates that an order was delivered but you cannot locate it, please first check the delivery area and contact the carrier. You may also contact us so we can assist with available next steps.