Shipping policy

Nora & Co. Pet Care works with carefully selected fulfillment partners to deliver our products directly to our customers.

Processing & Delivery

Processing and delivery times may vary depending on the product, destination, and fulfillment partner. Estimated shipping information, when available, will be provided during checkout or with your order confirmation.

Shipping Costs

Shipping charges are calculated and displayed at checkout before payment is completed.

Multiple Packages

Products in the same order may be fulfilled from different locations. As a result, your order may arrive in multiple packages and on different dates. You will not need to place separate orders when this occurs.

Tracking

When tracking information is available, it will be provided after your order has shipped. Please allow time for the carrier's tracking system to update.

Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. If you discover an error, contact us immediately. Once an order has entered fulfillment or shipped, we may not be able to change its destination.

Delays

Carrier delays, weather, holidays, customs, and other circumstances outside our reasonable control may affect delivery times.

If you experience a problem with your shipment, please contact Nora & Co. Pet Care with your order number so we can review the issue.